Whilst digital inclusion at the national level continues to steadily improve with a score of 73.2, and the divide between capital cities and regional areas is narrowing, the groups with the greatest levels of digital exclusion are falling further behind.

The digital ability gap is growing in line with wider social inequalities like employment, income and education and people who are digitally excluded report a lack of confidence and concerns about scams and privacy as limiting their internet use.

The good news is that libraries are part of the essential civic infrastructure for digital inclusion and are well placed to support the most vulnerable in the community who are also those who are often digitally excluded.

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